FSA Eligible 100% Money Back Guarantee Policy
At FSAstore.com we guarantee that every product we carry is FSA eligible. If you purchased a product on our website, and your FSA provider denies your properly filed claim, contact us at firstname.lastname@example.org and one of our FSA experts will assist you. Please include the following information with your email:
- Your order number
- The item(s) SKU number
- The name of your FSA provider
We will provide you with substantiation for any product(s) in question. If your FSA provider still denies your claim after substantiation has been provided, we will give you a full refund on that specific product.
Keep in mind that products marked with a RED checkmark icon are always 100% FSA eligible, while products marked with a BLUE “Rx” icon require a prescription from your doctor in order to be eligible. If you purchased a BLUE “Rx” product and failed to provide your FSA provider with a prescription dated before the time of your order, we cannot consider it a properly filed claim. If this is the case, and you would like a refund, you may return the product via our normal return process.
In the rare case that your FSA provider explicitly prohibits reimbursement for certain categories or items (e.g. contraception), it is your responsibility to know the limits of your coverage. In these cases, if you have purchased such an item and have been denied reimbursement, we cannot consider the claim properly filed; however, if you would like a refund, you may return the product via our normal return process.