Over-the-Counter Prescription FAQs

Questions about how the over-the-counter (OTC) prescription process? We can help.

Why do I need to submit a prescription for over-the-counter (OTC) items?

In compliance with new Internal Revenue Service (IRS) regulations effective January 1, 2011, all OTC medicines and drugs reimbursed from Flexible Spending Accounts (FSA) must be accompanied by a prescription.

This regulation only applies if you purchase OTC medicines and drugs with your FSA funds. You don’t need a prescription if you don’t plan to use your FSA funds!

Which over-the-counter (OTC) items require a prescription?

OTC medicines, except for insulin, require a prescription to be made FSA-eligible and you’ll find an “Rx” icon next to them in our site. You can find more information about product eligibility in our expansive Eligibility List.

Are there any items that I can purchase with my FSA card without a prescription?

Yes! We have the largest selection of guaranteed FSA-eligible products ranging from blood pressure monitors to first aid kits to wheelchairs that can be purchased with an FSA card without a prescription. You can find more information about product eligibility in our expansive Eligibility List.

What is the process for submitting a prescription for OTC items?

You can purchase your OTC medicines and drugs at FSAstore.com in three easy steps:

  • Add the items to your cart and proceed to checkout.
  • Click on the "OTC prescription" banner and complete the prescription process.
  • Let us know which items you have a prescription for and how you’ll be submitting.

You can also submit a manual claim to your FSA administrator and include the prescription with your claim for reimbursement!

What are the options for submitting a prescription at FSAstore.com?

FSAstore.com offers three options for submitting a prescription:

  1. Click on "Call My Doctor,” provide us your doctor's contact and we’ll take care of the rest!
  2. Ask your doctor to fax or electronically submit the prescription to our pharmacy partner.
  3. Mail your prescription directly to our pharmacy partner.

Can I fax or email scanned prescription to FSAstore.com?

Due to legal restrictions, only doctors may call, fax or electronically submit their prescriptions (patients themselves may not). However, patients are allowed to mail the original paper prescriptions.

How do I know which products require a prescription?

All products at FSAstore.com are clearly marked with one of the two icons:

This icon designates items that do not require a prescription.

This icon designates items that do require a prescription to be reimbursed by an FSA.

You can find more info on eligible product categories in our expansive Eligibility List.

What if I have an FSA without an FSA card?

If you don’t have an FSA card you can print out a receipt and submit to your FSA administrator to get reimbursed as you normally would with FSA purchases. However, if you want to purchase items that need a prescription with your FSA, you’d have to submit a claim, which should include both your receipt and prescription, to your FSA Administrator for processing. We don’t offer OTC prescription processing for non-FSA card purchases.

I don’t have an FSA card. Can I still submit prescriptions to FSAstore.com for processing?

If you don't have an FSA card, you can checkout using a major credit card and submit your prescription along with your invoice to your FSA administrator through their manual claim process.

Is an OTC prescription different from a regular prescription?

A valid OTC prescription fits the same requirements of any standard prescription that your doctor writes.

It should always contain:

  1. Physician's name and telephone number
  2. Physician's license/DEA number
  3. Patient's name and identifying information
  4. Name and quantity of medicine or drug
  5. Period of validity (expiration date)

For an OTC prescription, a one-year supply is generally recommended to minimize visits to your doctor. Click here for a description of a sample Rx.

How long does it take to process my prescription?

FSAstore.com makes every effort to turn your prescription around within 24 to 48 hours. Customer Service will immediately notify you via email or phone of any problems. Prescription items are shipped separately from other items in your basket.

I received a notice that there were errors in my prescription. What should I do?

We’ll notify you by email or phone if we can’t process your prescription. If you receive a notice, contact our 24/7 customer service and we’ll be happy to help you resolve the issue!

I have prescriptions for the “Eligible-with-Rx” items in my cart, but not all of them. What should I do?

During the prescription submission process, you’ll be asked to specify which "eligible-with-Rx" items you have prescriptions for. If you don’t have a prescription ready for the other items, you can still make the purchase with a regular credit card. Just submit the receipts so you can get reimbursed!

Is the data I submit kept secure and private?

FSAstore.com complies with privacy regulations. All prescription information is securely archived after we receive them. We also maintain, as applicable, customer profiles, prescription files, and order info in a manner consistent with applicable federal and state laws and regulations. Check our full privacy policy here.

Where do I submit my prescriptions to FSAstore.com?

FSAstore.com offers three options for submitting a prescription:

  1. Click on "Call My Doctor,” provide us with your doctor's contact info and we’ll take care of the rest!
  2. Ask your doctor to fax or call to submit the prescription to our pharmacy.

    Phone - Call us or have your health care professional call us at: 1-718-872-9772
    Fax - Have your health care provider fax your prescription to us at: 1-646-813-1803

  3. Send the original prescription written by your doctor to the following address. Copies not accepted.

    PrimeMed Pharmacy
    120-84 Queens Blvd
    Kew Gardens, NY 11415

Where can I access the over-the-counter prescription process page?

You can access the over-the-counter prescription process page here. Please note that this page requires a sign in.

You can learn more about the prescription process here.


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