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September FSA Mailbag! Recapping your best Learning Center questions

Each month, we receive hundreds of great questions from our customers about everything relating to FSAs in ourFSA Learning Center. This past August, we received a bunch of fantastic questions relating to FSA product eligibility, deadlines and more, that could help you see your flexible healthcare account in a new way.

If you have a question of your own, feel free to drop by and ask a question and we'll respond ASAP!

"Who is considered a dependent on my FSA?"

An FSA dependent can include the account holder's spouse, a dependent who you claim on your tax return or your adult children up to the age of 26.

"Can I use my FSA card for someone else?"

FSA funds can only be used by the account holder, his/her spouse and qualified dependents that are named on the account. To determine if someone is a qualified dependent, contact your FSA Third Party Administrator, whose information can typically be found on the back of an FSA debit-card or by contacting your HR department.

"Can I use my FSA card to rent mobility equipment, like a scooter?"

Even in the case of equipment rentals as opposed to a full purchase, a scooter rental is a qualified expense. However, this is only the case if your mobility is impaired because of an illness, injury, or other physical condition.

"I would like to order contacts - I have money in my FSA - do I have to pay out of pocket first or can it come out immediately from my account?"

If you visit our Optical Store, you can make a purchase directly with your FSA card. You can also pay with a credit/debit card if you so choose at our store or others, but then you will have to submit a claim for reimbursement with your benefits administrator.

"Does my FSA plan have a "carry over" option?"

Plans can allow one or neither of two options that can provide relief for FSA users. The first is a $500 rollover which allows FSA users to move up to $500 of their current plan year balance into next year's plan year account, sometimes called a "carry over." The other option is a 2.5 month grace period to give account holders more time to spend down their remaining FSA funds. To find out if either of these regulations are in place with your account, contact your benefits administrator whose information can be found on the back of your FSA card.

"Can I use my FSA to pay for exercise programs?"

FSAs can only be used to cover weight loss expenses if the weight gain is tied to a specific medical condition or if weight loss is medically required for a specified condition. Gym memberships, exercise equipment and other products/services that aid in weight loss require a Letter of Medical Necessity (LMN) from a physician that outlines how the product/service will be used to alleviate the condition.

To maximize the potential of your FSA funds with more than 4,000 FSA-eligible products, shop at! Support your family's wellness year-round and get the most out of your flex dollars!


May FSA Mailbag! Your top Learning Center questions answered!

Each month, we receive hundreds of great questions from our customers about everything relating to FSAs in ourFSA Learning Center. This past April, we received a number of fantastic questions relating to product eligibility and account coverage, which may be helpful to other FSA users as well.

Here are our favorite Learning Center questions that could help you see your consumer-directed healthcare account in a new way.

"How do I get reimbursed for a humidifier?"

Humidifiers are only eligible for FSA reimbursement with a Letter of Medical Necessity (LMN) from a physician that is submitted with a traditional claim. This letter must outline how a humidifier will be used to treat a specific medical condition, and its pivotal role in the treatment process. We actually covered this topic in one of our most recent blog posts, as products like air filters, humidifiers and air purifiers fall into a gray area of FSA eligibility.

"Can I redact personal information on receipts that I submit for reimbursement?"

A plan administrator will need to know specific information about a potentially eligible item or service and the person for whom the claim is being submitted for in order to approve an expense. However, it may be possible to withhold certain information that a member does not wish to share on a receipt. For details on exactly what information will be needed to approve your expense, please contact your plan administrator, whose information can typically be found on the back of your account debit-card or by asking your employer for their contact information.

"Can I use my FSA to pay for prescription scuba mask?"

Scuba diving is not a medically necessary activity, therefore, it would most likely not be eligible for FSA reimbursement. However, your benefits administrator will be able to provide you with further details. Sometimes when an item must be altered to meet the needs of a medical condition, the cost difference in the specified item vs. the item without the medical component will qualify. To find out if you may be eligible to submit for reimbursement of a portion of the cost of the mask, contact your FSA benefits administrator.

"Received reimbursement for over payment from hospital. Do I need to return this money to my benefits card?"

Probably. If you paid for the expense to the hospital using your FSA debit-card, the money most likely needs to be returned to the FSA plan. To find out the details you'll need to contact your FSA administrator, whose information can typically be found on the back of your FSA debit-card.

"To get money out of my FSA, do I need to present a paid receipt or just a bill that needs paid?"

First, it's important to note that account holders do not withdraw FSA funds, rather they make direct purchases with an FSA card (similar to a traditional debit card tied to an FSA account), or expenses are paid for with traditional payment methods (cash, check, credit/debit card) and the receipt for the qualifying product/service are submitted to the benefits administrator as a claim for reimbursement. Proof of payment is typically not a required form of documentation from a benefits administrator, but you will want to direct any specific questions to them. For more information on how to use your account and file claims, speak with your FSA benefits administrator!

For everything you need to understand your FSA and spend on qualifying products, rely on! We have the web's largest selection of FSA-eligible products to help you maximize the potential of your healthcare benefits!