What if my claim is denied?
What if my FSA claim is denied?
If your FSA claim is denied, you will receive a letter explaining the reason for denial. The letter will typically include instructions for submitting any missing information or information on how to appeal the claim denial. Denials sometimes occur if your FSA administrator requires additional information to approve your claim, in which case the denial letter you receive will indicate what additional information is needed. If your claim for an FSAstore.com purchase is denied, first check to make sure that your FSA covers all FSA-eligible items and if it does, you may be eligible for our Money Back Guarantee.