Shipping and Returns Policy
We offer free shipping on all orders placed with a subtotal of $50.00 or more. If you order is less than $50.00, then we charge a standard flat-rate shipping fee of $5.99. This shipping fee is FSA eligible, and can be paid using your FSA card.
Our goal is to ship your order out to you as fast as we possibly can. Depending on the product purchased, the availability of the products and size of the order placed, your order may be split into multiple shipments to expedite the shipment of your entire order.
Once the order is in the “Getting Ready to Ship” or “Shipped” status, unfortunately the order cannot be edited. If you would like to reroute or cancel an order in either status, you may be subject to the fees that apply when canceling or rerouting.
If you would like to cancel or reroute an order please email firstname.lastname@example.org with your order number and the reason for the cancellation or the new address to be rerouted to.
Unfortunately we are unable to ship orders to Alaska, Hawaii and Puerto Rico. We are also unable to direct our packages to any PO BOX addresses.
You may return the products you purchased within 30 days of your order date for a full or partial refund if the product has not been used and is in its original packaging. We may deduct return shipping costs and/or a restocking fee from your refund depending on the reason for the return.
Fees are determined on a case by case basis. Our standard restocking fee is 10%. Some products may have higher restocking fees, which are noted on each applicable product page.
If any of the following issues occurs, please contact us within 7 days of receipt of your order:
- you received the incorrect product
- the product was visibly damaged upon arrival
- the product had expired upon arrival
If you receive an item and it is not functioning properly, please refer to the product manual for troubleshooting. If you need additional assistance, please contact the product manufacturer directly for more details. If you're unable to resolve the problem after contacting the manufacturer, please contact us to find more information about receiving a replacement or returning your item for a refund.
If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund.
By law, we cannot accept returns of products requiring prescriptions for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service toll-free at 1-888-372-1450 or email email@example.com with details of the error.
How to return
Step 1: Request a Return
Please email us with your order number, the product(s) you wish to return and the reason for which the item is being returned to us.
Step 2: Receive Return Label
Once your return has been approved, you will be provided (via email) pre-paid UPS domestic label to return the purchase to us.
Step 3: Ship the Returned Items
Please safely pack the items you wish to return, attach the pre-paid return label and drop it off at your nearest UPS Office.
Step 4: Receive Refund
Once your return is received and inspected at our fulfillment center (usually within 3 business days of receipt), your refund will be processed and a credit will be applied to the original card used for this purchase. Please note that the funds may take 3-5 days to transfer back to your account.
If we are not able to refund the credit card or FSA card you used to place your order because it has expired, we will do our best to contact you to you to resolve the issue. If we are not able to contact you, we will create and email you a store credit equal to the amount of the refund. The store credit will be valid for six months.
Return to Sender Packages
Occasionally, shipments are returned to us as undeliverable. In such cases, we will contact you at the phone number and email address in your order to obtain a correct shipping address. If we are unable to reach you, we will issue a refund in the amount of the items returned to us. If we are not able to contact you and your card or FSA plan has expired, we will issue and email you a store credit in the amount of your order.
If you have any questions or comments please feel free to contact us via phone at (888) 372-1450 or email at firstname.lastname@example.org and a customer service representative will be happy to assist you.