FREE shipping on orders over $50!*
We accept all FSA Cards and all major credit cards
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Shipping and Returns Policy

Shipping Policy

We offer free shipping on all orders $50 and above (the order total must remain $50+ after coupons to qualify, and before sales tax)*. If you order is less than $50.00, then we charge a standard flat-rate shipping fee of $5.99. This shipping fee is FSA eligible, and can be paid using your FSA card.

Our goal is to ship your order out to you as fast as we possibly can. Depending on the product purchased, the availability of the products and size of the order placed, your order may be split into multiple shipments to expedite the shipment of your entire order.

Once the order is in the “Getting Ready to Ship” or “Shipped” status, unfortunately the order cannot be edited. If you would like to reroute or cancel an order in either status, you may be subject to the fees that apply when canceling or rerouting.

If you would like to cancel or reroute an order please email info@fsastore.com with your order number and the reason for the cancellation or the new address to be rerouted to.

Unfortunately we are unable to ship orders to Puerto Rico. We are also unable to direct our packages to any PO BOX addresses.

Shipping to Alaska and Hawaii

Orders shipping to Hawaii and Alaska do not qualify for Free Shipping. Additional shipping fees apply which will be determined at checkout. All orders to Hawaii and Alaska are express shipped and may take up to 10 days for delivery. A flat rate of $29.99 will be applied when shipping to HI and AK. Orders with products that total over 20 pounds will be subject to an additional $2.99 fee for each pound over 20 pounds.

By requirement of the US Department of Transportation (DOT), certain products are restricted from shipment to Alaska and Hawaii. These items include, but are not limited to: Aerosol-type products, sunscreens, products in pressurized cans, products with flammable or corrosive chemicals, and Blue Rx items.

Returns Policy

We accept returns of brand new, unopened, unused items in their original packaging within 30 days of delivery.

Fees are determined on a case by case basis. Our standard restocking fee is 10%. Some products may have higher restocking fees, which are noted on each applicable product page

Please note: refunds are issued to the original form of payment or as a store credit. There are no exceptions.

If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to
qualify for free shipping, we will deduct the cost of shipping from the refund.

Please refer to the product manual for troubleshooting on electronic devices. If you need additional assistance, please contact the product
manufacturer directly for more details on receiving a repair or replacement.

Prescription Returns

By law, we cannot accept returns of products requiring prescriptions for reuse or resale.

If any of the following issues occurs, please contact us within 7 days of receipt of your order.

  • you received the incorrect product
  • the product was visibly damaged upon arrival

How to return

Option 1 – Set up your own return - Sign into your FSAstore.com account using the email address and password you registered when ordering.
Click on “My Account” → then “Returns”. Click “Return Items” for the order you wish to return, then check the items and select the reasons for return
from the drop down.

Option 2 – Email us. Please email us with your order number, the product(s) you wish to return, and the reason for which the item(s) is being returned
to us. Email: returns@fsastore.com

For exchanges, please follow option 2 noted above.

Once you have completed these steps, you will see/receive a confirmation of your return request. It will take 3-5 business days for us to send your
return shipping label.

Receiving your Refund

We will issue your refund within 3-5 business days of the receipt of your return. By default, we will process the refund to the original form of payment,
unless you specify you’d prefer a store credit. Please note, we may deduct a 10% restocking fee; some products may have higher restocking fees,
which are noted on each applicable product page.

If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to
qualify for free shipping, we will deduct the cost of shipping from the refund.

We will do our best to reach out to you in the event that the card on file has expired. Should our efforts to reach you fail, we will issue your refund in the
form of a store credit, which will be sent to you via email. The store credit will be valid for six months.

 
 

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*All shipping prices displayed are for the lower 48 states only. We do not sell internationally.
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