Shipping & Returns


Shipping Policy

We offer free shipping on all orders $50 and above (the order total must remain $50+ after coupons to qualify, and before sales tax)*. If your order is less than $50.00, then we charge a standard flat-rate shipping fee of $5.99. This shipping fee is FSA eligible, and can be paid using your FSA card.

Our goal is to ship your order out to you as fast as we possibly can. Depending on the product purchased, the availability of the products, and the size of the order placed, your order may be split into multiple shipments to expedite the delivery of your entire order.

Once the order is in the “Getting Ready to Ship” or “Shipped” status, unfortunately the order cannot be edited. If you would like to reroute, you may be subject to the fees that apply when rerouting.

Orders cannot be cancelled once they are in "processing,” “getting ready to ship,” or “shipped” status.

Unfortunately we are unable to ship orders to Puerto Rico. We are also unable to direct our packages to any PO BOX addresses.

Shipping to Alaska and Hawaii

Orders shipping to Hawaii and Alaska do not qualify for Free Shipping. Additional shipping fees apply, which will be determined at checkout. All orders to Hawaii and Alaska are express shipped and may take up to 10 days for delivery. A flat rate of $29.99 will be applied when shipping to HI and AK. Orders with products that total more than 20 pounds will be subject to an additional $2.99 fee for each pound more than 20 pounds.

By requirement of the US Department of Transportation (DOT), certain products are restricted from shipment to Alaska and Hawaii. These items include, but are not limited to: aerosol-type products, sunscreens, products in pressurized cans, products with flammable or corrosive chemicals, and Blue Rx items.

Returns Policy

We accept returns of items that are brand new, unopened, and unused in their original packaging within 30 days of delivery, except for breast pumps, defibrillators, pillows, and items marked as non-returnable. Breast pumps, defibrillators, and pillows are not returnable, with no exceptions.

Fees are determined on a case-by-case basis. Our standard restocking fee is 10%. Some products may have higher restocking fees, which are noted on each applicable product page.

If you experience any issues with delivery or items, please contact us within 30 days of receiving your shipment confirmation email. We will not be able to issue any credits after this 30 day period.

Please note: refunds are issued to the original form of payment or as a store credit. There are no exceptions. Store credits may only be used on FSAstore.com and may not be used on HSAstore.com, FSA Optical, HSA Optical, or Glasses.com.

If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund.

Please refer to the product manual for troubleshooting on electronic devices. If you need additional assistance, please contact the product manufacturer directly for more details on receiving a repair or replacement.

How to Return

Option 1: Set up your own return. Sign into your FSAstore.com account using the email address and password you registered when ordering. Click on “My Account” then “Returns”. Click “Return Items” for the order you wish to return, then check the items and select the reasons for return from the drop down.

Option 2: Email us for a return shipping label. Email us at returns@fsastore.com with your order number, the product(s) you wish to return, and the reason for the return.

For exchanges, please follow option 2 noted above.

Once you have completed these steps, you will see/receive a confirmation of your return request. It will take 3-5 business days for us to send your return shipping label.

Receiving Your Refund

We will issue your refund within 3-5 business days of the receipt of your return. By default, we will process the refund to the original form of payment, unless you specify you’d prefer a store credit. Please note, we may deduct a 10% restocking fee; some products may have higher restocking fees, which are noted on each applicable product page.

If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund.

We will do our best to reach out to you in the event that the card on file has expired. Should our efforts to reach you fail, we will issue your refund in the form of a store credit, which will be sent to you via email. The store credit will be valid for six months.