What should I do if my FSA administrator deems an FSAstore.com purchase non-eligible?

Flexible Spending Account Claims

FSAstore.com was founded to make it easy for anyone with a Flexible Spending Account to shop for FSA eligible products. We guarantee that every product we sell at FSAstore.com is FSA eligible. Other than circumstances outside of our control, such as non-sufficient funds or a limited FSA that only covers specific expenses, we may be able to help provide you with supporting documentation for you to resubmit your claim or provide you with a full refund of your purchase.

FSA Eligible Expenses

FSAstore.com works closely with entities, including the IRS, to help ensure products become recognized as FSA/HSA eligible. What this also means is that when you use your FSA debit card at FSAstore.com, the purchase is “auto-substantiated” or automatically approved for your FSA – this gives you less of a hassle and less paperwork. However, you don’t need an FSA debit card to shop at FSAstore.com – you could easily submit a receipt to your FSA administrator for any purchase and get reimbursed.

How We Can Help

Sometimes a product purchase or claim gets denied by an FSA plan administrator. In these situations, we can provide supporting documents to have your claim reconsidered for reimbursement.

Our FSA experts are happy to assist you. Please send an email to [email protected] explaining the situation and include your order number, the item(s) SKU number and the name of your FSA administrator.

If your FSA administrator won’t reimburse you, other than for reasons outside of our control such as non-sufficient funds or a limited FSA, we will issue a full refund on the specific product. Each FSA administrator provides specific guidelines as to the items that are covered with an FSA. FSAstore.com does not determine eligibility, but follows IRS requirements. Please consult your FSA administrator with questions if you are unsure whether something might be covered by your plan.

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