FAQs on FSAs

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Flexible Spending Accounts Information

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Change in Employment Terms and Benefits

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Recent Questions

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Hi! I opened an account and did not receive a card. My son will be back to school in two weeks, should I request one?
AnsweredAnonymous asked 23 hours ago

In this case, it’s best to contact your FSA administrator directly and ask if FSA cards would be provided. Sometimes you’ll receive an FSA card, and other times you’ll need to submit paperwork instead (and won’t have an FSA card). This really depends on how the reimbursement process is set up. 

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Can I still buy eligible items from a pharmacy or online only?
AnsweredAnonymous asked 3 days ago

Yes, you can purchase products at your local pharmacy, as well. The advantage to shopping on our website is that all items are guaranteed to be FSA eligible, and we work with your FSA administrator to make the shopping experience as seamless as possible. Additionally, brick and mortar stores may not have FSA eligible items coded, so the transaction may get declined. 

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Who is my FSA administrator?
AnsweredAnonymous asked 3 days ago

You can find out who your FSA administrator is by asking your HR department. Your FSA administrator will be able to give you details about your FSA account (FSAstore.com never has access to your FSA account), whether it’s your FSA balance, claims process details, or questions about FSA eligibility and coverage. Learn more in this post: https://fsastore.com/learning-center/articles/third-party-fsa-administrator/

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To whom do I submit my receipts?
AnsweredAnonymous asked 3 days ago

You submit receipts to your FSA administrator to get reimbursed. The process of reimbursement varies per administrator, so it’s best to contact your FSA administrator to learn about reimbursement, and when you should submit for reimbursement and how you’ll submit receipts (online or by sending paperwork). Sometimes your FSA administrator will also give you an FSA debit card, which would automatically approve qualified expenses with your account. Most plan administrators display FSA information online. You’ll be able to check on your account balance, claim information and on the last payment made out of the account. So, we’d recommend checking in with the FSA administrator, or contacting your HR department for more information, if you’re not sure who your administrator is. 

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How can I claim my eligible expenses from FSA if I used my regular credit card to purchase my medicines or eligible expenses and I already threw away my receipts?
AnsweredAnonymous asked 4 days ago

If you used a regular credit card, you may still be able to find a record of the purchases. If you used your FSA at the doctor’s office, perhaps your medical provider will be able to provide a record of your visit, or if you shopped at a pharmacy or other store for FSA eligible products, maybe that pharmacy will also have a record of these purchases. If you shopped at FSAstore.com, you could print receipts anytime after ordering and submit these your FSA administrator to get reimbursed. Even without an FSA card, you can shop at FSAstore.com with a credit card, and print out a receipt and submit it to your FSA administrator to get reimbursed. 

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FSA Articles

What is a Flexible Spending Account?

What is a Flexible Spending Account?

A Flexible Spending Account (FSA), sometimes also referred to as a Flex Spending Account, a Flex Savings Account, or a Flexible Spending Arrangement, is an employer-sponsored benefit plan addon that lets you set aside pretax money from your paycheck to spend on health care expenses not covered by your insurance policy.

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What is the FSA Grace Period?

What is the FSA Grace Period?

Flexible Spending Account (FSA) plans are set to expire each year on a specific deadline. Many FSA participants have plans that end on December 31. In 2005, the Internal Revenue Service issued a notice allowing employers to provide employees an optional extension of FSA coverage – this is known as a grace period.

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Job Changes and Your FSA

Job Changes and Your FSA

In the working world, most employees know that Flexible Spending Accounts (FSAs) function on a year-to-year basis and funds are subject to a “Use it or Lose it” rule where their remaining money will be forfeited at the end of the plan year (unless your employer agrees to a deadline extension such a grace period or carryover).

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Budgeting an FSA

Budgeting an FSA

Before you sign up for a Flexible Spending Account during open enrollment, think about your health care needs. Perhaps you’ve been considering LASIK, need a dental cleaning, or want refills for medications on a recurring basis. An FSA comes in handy because it can be applied to various medical expenses.

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Can I Make Mid-Year Changes to My FSA?

Can I Make Mid-Year Changes to My FSA?

When you sign up for a Flexible Spending Account (FSA), you must stick to a specific budget, or contribution per year. It’s important that you think carefully about that contribution amount by taking into account expenses for medical visits, routine dental and eye care, and over-the-counter products you need.

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