Weight Loss Cancellation & Refund Policy

This Cancellation and Refund Policy (this "Policy") governs your subscription to the GLP-1 program (the “Program”) offered by FSA Store Inc. ("we," "us," or "our"). By enrolling in the Program, you ("you" or "your") agree to be bound by this Policy, which is incorporated into and forms part of our Terms of Use. Please read this Policy carefully before subscribing. Your enrollment constitutes your acknowledgment that you have read, understood, and agree to be bound by all terms set forth herein.  

The GLP-1 program is a subscription-based clinical weight loss program. Your subscription includes telehealth consultations with licensed clinicians, medical evaluation and review (including asynchronous chart review), care coordination, prescription management (if clinically appropriate), medical fulfillment, and dedicated customer support all provided as part of our integrated weight management program. 

Automatic Renewal Terms 

Your subscription will automatically renew at the end of each billing period (monthly or quarterly, depending on your selected plan) at the then-current subscription rate unless you cancel before your renewal date. By enrolling, you expressly authorize us to charge your payment method on file for each renewal period until you cancel. We reserve the right to change subscription pricing at any time; any price changes will apply to billing periods commencing after the effective date of the change. While we may send courtesy renewal reminders, we are not obligated to do so, and failure to receive a reminder does not entitle you to a refund or relieve you of your renewal obligation. It is your sole responsibility to monitor your subscription status and cancel before your renewal date if you do not wish to continue.

Cancellations

You may cancel your subscription at any time through your dashboard. Cancellation stops future billing. You will retain access to the program through the end of your current paid subscription period, after which your access will terminate. No partial-period refunds will be issued. 

Upon cancellation, you will receive an email confirmation to the address on file. Your cancellation is not complete until you receive this confirmation. 

No Refunds

All subscription fees are nonrefundable once services have commenced. By subscribing, you acknowledge that clinical services begin immediately upon enrollment and that you are paying for access to the clinical weight loss program for the entire subscription period, regardless of usage. 

If an exception is granted, at our sole discretion, fees associated with clinician consultations are strictly nonrefundable. A clinician consultation may consist of a live (synchronous) video or phone visit, or asynchronous clinical review of your intake, medical records, lab work, prescription history, or other submitted information. 

Clinical Services Disclaimer 

All medical decisions, including whether to prescribe medication, are made by licensed healthcare providers exercising independent clinical judgment based on your individual health profile. Enrollment in the program does not guarantee a prescription. You understand that your clinician may determine that GLP-1 medication is not appropriate for you, and this determination is not a basis for a refund.  

Orders and Eligibility

We may request additional information before processing your order. Failure to provide requested documentation may result in delays or cancellations without a refund. We reserve the right to refuse or cancel an order at any time. 

Medication

Due to federal and state regulations, prescription medications cannot be returned or resold once they have been dispensed. For safety and compliance reasons, we are legally prohibited from accepting returns of medication, even if unopened. As a result, all medication charges are nonrefundable. 

Privacy and Health Information 

Cancellation of your subscription does not affect our obligation to maintain your medical records in accordance with our Privacy Notice and applicable law. You may request copies of your records at any time by contacting [email protected].

Payments

By completing checkout, you authorize recurring charges where applicable and agree to pay all applicable taxes and fees. Refunds, if ever issued at our discretion, are returned only to the original payment method. We are not responsible for bank or credit card fees. 

The Program may be eligible for reimbursement from your Health Savings Account (HSA) or Flexible Spending Account (FSA) as a qualified medical expense under IRS Section 213(d). Eligibility depends on your individual circumstances and plan administrator requirements. We do not guarantee reimbursement, and you are responsible for verifying eligibility with your plan administrator. Denial of reimbursement does not entitle you to a refund. You are solely responsible for verifying coverage and eligibility prior to enrollment. 

No-Shows

If you fail to attend a scheduled video consultation within 10 minutes of your appointment time without providing at least 24 hours' advance notice, you will be charged an $80 no-show fee. This fee will be charged to the payment method on file. 

Chargebacks

Filing a chargeback does not cancel your subscription. If a chargeback is filed, your account may be placed on hold pending resolution of the dispute. We will work with your financial institution to resolve the matter. Continued access to services requires an active, paid subscription in good standing. 

Modification of Terms

We reserve the right to modify this Policy, subscription pricing, program features, and any other terms and conditions at any time in our sole discretion. Modifications will be effective immediately upon posting to our website. Your continued subscription after the effective date of any modification constitutes your acceptance of the modified terms. If you do not agree to any modification, your sole and exclusive remedy is to cancel your subscription; continued use of the Program after the effective date waives any objection to the modified terms. 

Suspension and Termination

We reserve the right to suspend or terminate your subscription and access to the Program at any time, with or without cause, and with or without notice, in our sole discretion. Grounds for suspension or termination include, but are not limited to: (a) violation of this Policy or our Terms of Use; (b) fraudulent, abusive, or illegal activity; (c) filing a chargeback or payment dispute; (d) conduct that we determine, in our sole discretion, poses a risk to patient safety, our reputation, or our operations; (e) failure to provide required documentation, identification, or health information; (f) providing false, misleading, or incomplete information; or (g) any other reason we deem appropriate. In the event of termination for cause, no refund of any kind will be issued. We shall not be liable to you or any third party for any losses, damages, or consequences resulting from suspension or termination of your subscription. 

Force Majeure and Service Interruptions 

We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to: medication shortages or unavailability; drug recalls; pharmacy, supplier, or manufacturer disruptions; regulatory or legal changes (including actions by the FDA, DEA, or state pharmacy boards); natural disasters; pandemics or epidemics; acts of war, terrorism, or civil unrest; government actions or orders; technology or infrastructure failures; cyberattacks or security incidents; telecommunications or internet outages; labor disputes or shortages; or carrier, shipping, or logistics delays (collectively, "Force Majeure Events"). In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume normal service as soon as practicable, but we make no guarantees regarding timing. No refunds, credits, or compensation of any kind will be issued for any period affected by a Force Majeure Event. If a Force Majeure Event continues for more than ninety (90) consecutive days, we may, in our sole discretion, terminate affected subscriptions. You expressly waive any and all claims against us arising from or related to Force Majeure Events. 

Program Changes and Descrimination

We reserve the right to modify, suspend, or discontinue the Program, or any component, feature, or aspect thereof, at any time, with or without notice, in our sole discretion. In the event of Program discontinuation, we will endeavor to provide reasonable advance notice where practicable, but we are not obligated to do so. Program discontinuation does not entitle you to a cash refund for any unused portion of a prepaid subscription under any circumstances. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Program, or for any losses, costs, inconvenience, or damages of any kind resulting therefrom. 

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FSA STORE INC., OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, OR ANY OTHER PECUNIARY OR NON-PECUNIARY LOSS, ARISING OUT OF OR RELATED TO YOUR SUBSCRIPTION, YOUR USE OF OR INABILITY TO USE THE PROGRAM, ANY CLINICAL SERVICES PROVIDED OR NOT PROVIDED, ANY PRESCRIPTION DECISION, MEDICATION, OR TREATMENT OUTCOME, OR ANY OTHER MATTER RELATING TO THIS POLICY, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO YOUR SUBSCRIPTION OR THIS POLICY EXCEED THE GREATER OF: (A) THE AMOUNTS ACTUALLY PAID BY YOU TO US DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00). 

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law. You acknowledge that this allocation of risk is reflected in our pricing and forms an essential basis of the bargain between you and us.